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CLIENT REGISTRATION ADDITIONAL DOCUMENTS
FINANCIAL DETAILS UPDATION FORM
GRIEVANCES REDRESSAL PROCEDURE
INVESTORS ATTENTION
MODIFICATION FORM
NOMINATION FORM
RIGHTS AND OBLIGATIONS OF STOCK BROKERS
TRADING ACCOUNT CLOSURE FORM
CLIENT CODE MODIFICATION AND ERROR CODE POLICY
FREEZE AND GTT
INTERNAL POLICY
INVESTOR AWARNESS AND ADVISIORY
INVESTOR CHARTER - STOCK BROKER
INVESTOR CHARTER - DEPOSITORY PARTICIPANT
POLICY FOR EMP SCREENING AND TRAININGT
PREFUNDED INSTRUMENT POLICY
PREVENTION OF MONEYLAUNDERING POLICY
SYSTEMS & PROCEDURES
finding out the status of the complaint
Details of Key Managerial Personnel (KMPs) Including Compliance Officer
Detailed list of individuals authorized to act on behalf of Aionion Capital Market Services Private Limited, including their contact details.
step 1
If you have any complaints or concerns, please email grievances@aionioncapital.com Kindly provide a detailed description of the issue, including the date, time, persons contacted, actions taken, and any supporting documentation related to the matter.
step 2
Upon receiving your email, you will automatically receive a reply with a Ticket ID/Complaint Reference Number. Our team aims to respond within 36 hours. Please note that the response time may vary based on the nature of your complaint. You can check the status of your complaint at any time by sending an email with your Ticket ID/Complaint Reference Number.
step 3
If you are not satisfied with the resolution, you can lodge a complaint with SEBI through their SCORES portal at https://scores.gov.in/scores/Welcome.html, or with the Exchange via https://investorhelpline.nseindia.com/NICEPLUS/ or https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx. When submitting your complaint, please include your Service Ticket/Complaint Reference Number.
You may also access the SMART Online Resolution of Dispute Portal at https://smartodr.in/login. For further information, you can review the SEBI ODR circular at SEBI ODR Circular.
Investor Complaint Data
| Details of | Contact Person | Address | Contact No | Email Id |
|---|---|---|---|---|
| Client Care | Client Care Department | 3rd Floor, Meerlan Towers, No.33, Hanumantha Road, Royapettah, Chennai - 600 014 | 8939800027 (9 AM to 6 PM, IST) | clientcare@aionioncapital.com |
| Compliance Officer | Mr Vinodh Kumar | 3rd Floor, Meerlan Towers, No.33, Hanumantha Road, Royapettah, Chennai - 600 014 | 044-46895225 (9 AM to 6 PM, IST) | grievances@aionioncapital.com |
| Director | Mr Anish Gupta | 3rd Floor, Meerlan Towers, No.33, Hanumantha Road, Royapettah, Chennai - 600 014 | 044-46895225 (9 AM to 6 PM, IST) | grievances@aionioncapital.com |
EQUITY ACCOUNT DETAILS
Kindly ensure you strictly follow the instructions provided on the Trade app and website before proceeding with your fund transfer.
BOND DETAILS
All bond payments must be made only to the two accounts mentioned below, based on the payment amount. Please proceed with the payment only after receiving confirmation from your Relationship Manager.
Note: Payments made to any account other than the designated ones will not be accepted.
Below 2 Lakhs
| Account Number | Beneficiary Name | IFSC Code | Bank Name | Mode of Transfer | ICCL LEI Number |
|---|---|---|---|---|---|
| 57500001086245 | Indian Clearing Corporation Limited | HDFC0000060 | HDFC Bank Ltd, Fort Branch | NEFT only | - |
2 Lakhs and Above
| Account Number | Beneficiary Name | IFSC Code | Bank Name | Mode of Transfer | ICCL LEI Number |
|---|---|---|---|---|---|
| 8715962 | Indian Clearing Corporation Limited | ICLL0000001 | RBI-Fort | RTGS only | 335800EV4FPEFRWNVX08 |
Clients can easily request to freeze or unfreeze their account through the Aionion Capital app.
To do so, simply go to:
Account > Settings > Freeze Account
From this section, you can choose to freeze your account temporarily or unfreeze it whenever needed.